For citations:
Zaika I.T. SCIENTIFICALLY-METHODICAL APPROACHES TO THE ESTIMATION OF QUALITY OF EDUCATIONAL SERVICES ON THE BASIS OF PRINCIPLES TQM. University Management: Practice and Analysis. 2010;(2):24-32. (In Russ.)
Zaika I.T. SCIENTIFICALLY-METHODICAL APPROACHES TO THE ESTIMATION OF QUALITY OF EDUCATIONAL SERVICES ON THE BASIS OF PRINCIPLES TQM. University Management: Practice and Analysis. 2010;(2):24-32. (In Russ.)